FAQS

1. Service Booking

"Book cleaning services in Munich/Berlin via robotwellsneat.com or our app. Select Regular Cleaning (partner-assigned) or Deep/Move Cleaning (choose preferred pros). Binding contract starts when provider confirms booking."Keywords: cleaning service booking Munich, house cleaning Berlin, move-in cleaning service

2. Pricing & Payments

"Transparent pricing shown before checkout. Total includes service fee + platform charge. Pay securely via PayPal/credit card. Late cancellations incur fees (25%-100% based on timing)."

3. Liability & Insurance

"€3,000,000 damage coverage for incidents over €500. Report claims within 48 hours. Excludes normal wear-and-tear."

4. Cancellation Policy

"Free changes >48hrs pre-service. Fees apply for late cancellations:TimingFee24-48hrs25%12-24hrs50%<12hrs100%"*

5. Data Privacy

"We protect your data per GDPR. Personal details only used for booking/communication. Full Privacy Policy https://www.robotwellsneat.com/blank."​

6. Dispute Resolution

"Contact info@robotwellsneat.com for issues. EU ODR platform available but not mandatory for resolution."