FAQS

1. Service Booking

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"Book cleaning services in Munich/Berlin via www.robotwellsneat.com or our app. Select Regular Cleaning (partner-assigned) or Deep/Move Cleaning (choose preferred pros). Binding contract starts when provider confirms booking."
Keywords: cleaning service booking Munich, house cleaning Berlin, move-in cleaning service

 

2. Pricing & Payments

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*"Transparent pricing shown before checkout. Total includes service fee + platform charge. Pay securely via PayPal/credit card. Late cancellations incur fees (25%-100% based on timing)."*
 

 

3. Liability & Insurance

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*"€3,000,000 damage coverage for incidents over €500. Report claims within 48 hours. Excludes normal wear-and-tear."*

 

4. Cancellation Policy

*"Free changes >48hrs pre-service. Fees apply for late cancellations:*

TimingFee

24-48hrs25%

12-24hrs50%

<12hrs100%"*

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5. Data Privacy

"We protect your data per GDPR. Personal details only used for booking/communication. Full Privacy Policy [link]."

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6. Dispute Resolution

"Contact info@robotwellsneat.com for issues. EU ODR platform available but not mandatory for resolution."